At Pintoo Garments, we are committed to providing a smooth and satisfying shopping experience. Please read our Cancellation & Returns Policy carefully before placing your order.
Order Cancellation
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Orders can be cancelled only before they are dispatched from our warehouse.
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Once an order has been dispatched, it cannot be cancelled.
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To request an order cancellation, please contact our Customer Support Team as soon as possible.
Email: ecommerce@pintoogarments.com
Call / WhatsApp: +91 63532 70767
Return & Exchange Policy
You may request a return or exchange within 3 days (72 hours) from the date of delivery.
Returns or exchanges are accepted only under the following circumstances:
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You received a different product than the one you ordered.
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You received a damaged or defective product.
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The product has a manufacturing defect.
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You wish to exchange the product for a different size.
All return and exchange requests are subject to verification and approval by Pintoo Garments.
Size Exchange
If you need a different size, you may request a size exchange within 3 days (72 hours) of delivery.
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Size exchanges are subject to stock availability.
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If the requested size is available, we will dispatch the replacement product.
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If the requested size is unavailable, you may choose either:
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A full refund of the product amount, or
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Store Credit of the same value, which can be used for future purchases on www.pintoo.in.
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A product is eligible for only one size exchange.
Once a product has been exchanged, it will not be eligible for any further exchange or return unless the replacement product is received damaged, defective, or incorrect.
Return Eligibility
To qualify for a return or exchange, the product must:
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Be unused, unworn, and unwashed.
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Be in its original condition.
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Have all original tags attached.
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Be returned in its original product box and original packaging.
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Be accompanied by the original invoice (printed or digital copy received by email).
Pintoo Garments reserves the right to inspect the returned product before approving a return, exchange, or refund.
Returns Not Accepted
Returns or exchanges will not be accepted in the following situations:
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Change of mind after purchase.
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Dislike of the product's colour, design, style, or fabric.
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Incorrect size ordered by the customer after the one-time size exchange has already been provided.
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Products that have been used, washed, altered, or damaged after delivery.
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Products returned without their original tags, packaging, or invoice.
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Return or exchange requests submitted after 3 days (72 hours) from the date of delivery.
Sale & Promotional Products
Products purchased during Clearance Sale, End of Season Sale (EOSS), Flash Sale, Special Promotional Offers, or any other discounted sale are not eligible for return or exchange, except in the following cases:
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The product received is damaged or defective.
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An incorrect product has been delivered.
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The product has a manufacturing defect.
Return Shipping
The customer is responsible for the return shipping charges.
Customers may choose either of the following options:
Option 1 – Self Courier
You may securely courier the product to the return address provided by our Customer Support Team.
Option 2 – Pickup Service
If preferred, Pintoo Garments can arrange a pickup from your location. The pickup courier charges will be payable by the customer.
Replacement Shipping
If your return is approved for a replacement or size exchange, Pintoo Garments will bear the shipping cost of sending the replacement product to you.
Damaged, Defective or Incorrect Product
If you receive a damaged, defective, or incorrect product, you must notify us within 24 hours of delivery.
Please contact us through any of the following methods:
Email: ecommerce@pintoogarments.com
Call / WhatsApp: +91 63532 70767
To help us process your request quickly, we may ask you to share:
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Clear photographs of the product.
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An unboxing video showing the issue.
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Images of the shipping package and product label (if required).
Claims reported after 24 hours of delivery may not be eligible for return, replacement, or refund.
Product Inspection & Approval
All returned products undergo a quality inspection after they are received at our warehouse.
Pintoo Garments reserves the right to reject any return, exchange, or refund request if the returned product:
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Has been used, washed, or altered.
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Is found damaged due to customer handling.
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Does not include the original tags or packaging.
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Is returned without the original invoice.
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Does not meet the return eligibility conditions mentioned in this policy.
If a return request is rejected after inspection, the product may be shipped back to the customer.
Contact Us
For cancellation, return, exchange, or any product-related assistance, please contact us:
Pintoo Garments
Email: ecommerce@pintoogarments.com
Call / WhatsApp: +91 63532 70767
Our Customer Support Team will be happy to assist you during business hours.
