At Pintoo Garments, we strive to ensure complete customer satisfaction. This Refund Policy explains when refunds are applicable, how they are processed, and the expected refund timelines.

Refund Eligibility

Refunds are applicable only after a return request has been approved by Pintoo Garments and the returned product has successfully passed our quality inspection.

Refunds may be issued in the following situations:

The requested replacement size is unavailable.
You received an incorrect product.
You received a damaged or defective product.
The product has a verified manufacturing defect.
A return has been approved by our Customer Support Team.

Refund requests are subject to verification and approval by Pintoo Garments.

Refund Process

Once we receive the returned product, our Quality Check (QC) team will inspect it.

If the product meets our Return Eligibility conditions, your refund will be initiated.

Products that fail the quality inspection may not be eligible for a refund.

Refund Methods

Prepaid Orders

For orders paid online (UPI, Credit Card, Debit Card, Net Banking, Wallets, etc.), the refund will be credited back to the original payment method.

Cash on Delivery (COD) Orders

For COD orders, customers must provide valid bank account details for processing the refund.

If preferred, customers may also choose Store Credit, which can be used for future purchases on www.pintoo.in.

Refund Timeline

Once the refund has been approved:

Refunds are usually processed within 5–7 business days.
Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

Store Credit

If the requested replacement size is unavailable or if the customer prefers, Pintoo Garments may issue Store Credit equal to the product value.

Store Credit can be used for future purchases on www.pintoo.in.

Non-Refundable Charges

The following charges are non-refundable unless the refund is due to an error on the part of Pintoo Garments:

Shipping charges.
Return courier charges paid by the customer.
Cash on Delivery (COD) charges, if applicable.

Refunds Not Applicable

Refunds will not be issued in the following situations:

Change of mind after purchase.
Dislike of the product's colour, design, style, or fabric.
Products returned after 3 days (72 hours) from delivery.
Products that have been used, washed, altered, or damaged by the customer.
Products returned without original tags, packaging, or invoice.
Products that fail our quality inspection.
Clearance Sale, End of Season Sale (EOSS), Flash Sale, Special Promotional Offers, or other discounted products, unless:
- The product received is damaged or defective.
- An incorrect product has been delivered.
- The product has a manufacturing defect.

Refund Approval

All refund requests are subject to verification and final approval by Pintoo Garments.

Pintoo Garments reserves the right to reject any refund request if the returned product does not comply with our Cancellations & Returns Policy.

Contact Us

If you have any questions regarding refunds, please contact us:

Email: ecommerce@pintoogarments.com

Call / WhatsApp: +91 63532 70767

Our Customer Support Team will be happy to assist you.

Refund Policy